{"id":327,"date":"2020-05-07T06:03:01","date_gmt":"2020-05-07T06:03:01","guid":{"rendered":"https:\/\/online.moisesgoiz.com\/?page_id=327"},"modified":"2022-04-28T15:48:07","modified_gmt":"2022-04-28T15:48:07","slug":"faqs","status":"publish","type":"page","link":"https:\/\/online.moisesgoiz.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"327\" class=\"elementor elementor-327\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b4e03ad elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b4e03ad\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80d07ef\" data-id=\"80d07ef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0131446 elementor-widget elementor-widget-FAQ\" data-id=\"0131446\" data-element_type=\"widget\" data-widget_type=\"FAQ.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n        <div class=\"faq-area ptb-100\">\r\n            <div class=\"container\">\r\n                <div class=\"tab faq-accordion-tab\">\r\n                    <ul class=\"tabs d-flex flex-wrap justify-content-center\">\r\n                                                                                <li><a href=\"#\"><i class='bx bx-flag'><\/i> <span>General guide<\/span><\/a><\/li>\r\n                                                                                <li><a href=\"#\"><i class='bx bxs-badge-dollar'><\/i> <span>Pricing and planes<\/span><\/a><\/li>\r\n                                                                                <li><a href=\"#\"><i class='fa fa-book'><\/i> <span>Usage guides<\/span><\/a><\/li>\r\n                        \r\n                    <\/ul>\r\n\r\n                    <div class=\"tab-content\">\r\n                                                    <div class=\"tabs-item\">\r\n                                <div class=\"faq-accordion\">\r\n                                    <ul class=\"accordion\">\r\n                                        <li class=\"accordion-item\">\n    <a class=\"accordion-title active\" href=\"javascript:void(0)\" style=\"color: red;\">\n        <i class='bx bx-chevron-down'><\/i>\n        Who can take an Online Course? \n    <\/a>\n\n    <div class=\"accordion-content show\">\n        <p>Students join our online courses for a variety of reasons and come from diverse backgrounds,\nprofessions, and age groups. With online courses, you can:<\/p>\n<ul>\n   <li><p>Advance your skill-set or begin a career change.<\/p><\/li>\n   <li><p>Take the next step in your formal education.<\/p><\/li>\n   <li><p>Enjoy learning a new topic.<\/p><\/li>\n<\/ul>\n<p>Whatever the reason, our online courses are a flexible way of learning about the art world\nwithout disrupting your daily life.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n         How do I select a course?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>Visit our course catalog to explore our course offerings. Depending on your motivation and\ninterest we recommend:<\/p>\n<ul>\n    <li>Biomagnetism Courses Level 1 and 2. Focus on physical well-being.<\/li>\n    <li>C\u00f3dica. Focus on well-being and emotional balance.<\/li>\n<\/ul>\n<p>Still haven't decided which course is for you? Contact us via email or WhatsApp and we will\ngladly help you choose the best option for you.<\/p>\n<p><a href=\"mailto:info@moisesgoiz.com\" target=\"_blank\">info@moisesgoiz.com<\/a> or <a href=\"tel:+52 228 235 5845\" target=\"_blank\">+52 228 235 5845<\/a> or <a href=\"https:\/\/wa.link\/moisesgoiz\" target=\"_blank\">https:\/\/wa.link\/moisesgoiz<\/a><\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        How do I sign up?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>Go to the page of the course that interests you and click on the PayPal button or email us directly at <a href=\"mailto:info@moisesgoiz.com\">info@moisesgoiz.com<\/a> and our staff will guide you through your registration.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        Are there any requirements to take the course?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>Our courses are online, with recorded lessons and content and complementary live sessions.<\/p>\n        <p>You must have the Zoom and WhatsApp applications downloaded, an updated web browser\nsuch as: Chrome, Safari, Firefox or Internet Explorer. Our online courses can be accessed from\na mobile device or tablet, although we strongly recommend that you have access to a desktop\nor laptop computer and a reliable internet connection.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        How is the online course?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>Methods vary by course, but may include pre-recorded or synchronous lectures, videos,\npodcasts, slides, blog posts, and more. Consult the syllabus of the course you are interested in\nfor details on how it will be delivered.<\/p>\n    <\/div>\n<\/li>                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"tabs-item\">\r\n                                <div class=\"faq-accordion\">\r\n                                    <ul class=\"accordion\">\r\n                                        <li class=\"accordion-item\">\n    <a class=\"accordion-title active\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        What are the accepted payment methods?\n    <\/a>\n\n    <div class=\"accordion-content show\">\n        <p>Our available payment methods are:<\/p>\n        <ul>\n                <li><p>Mexico. Bank transfer or deposit, OXXO, Credit card*, PayPal. In credit card we have monthly\npayments**.<\/p><\/li>\n                <li><p>Latin America, North America, Europe, Asia, Oceania, Africa. Credit \/ Debit card with Paypal.<\/p><\/li>\n                <li><p>Argentina. PayPal and Western Union.<\/p><\/li>\n        <\/ul>\n        <p>*Payments are processed through Conekta. VISA, MasterCard, American Express credit cards.<\/p>\n        <p>** Check the monthly payment options.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        Do you have monthly payments?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>Depending on the course you are interested in and the country you are writing from, we have\nthe following options:<\/p>\n        <table class=\"table\">\n\t<tr>\n\t\t<th><\/th>\n\t\t<th><strong>Biomagnetic Pair Course,\n1st Level Course<\/strong><\/th>\n\t\t<th><strong>Bioenergetics, Level 2\nCourse<\/strong><\/th>\n\t\t<th><strong>C\u00f3dica Course<\/strong><\/th>\n\t<\/tr>\n\t<tr>\n\t\t<th><strong>Mexico<\/strong><\/th>\n\t\t<td>Deferred monthly\npayments with credit\ncard<\/td>\n\t\t<td>Deferred monthly\npayments with credit\ncard<\/td>\n\t\t<td>Monthly subscription\npayment.<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<th><strong>Rest of the world<\/strong><\/th>\n\t\t<td>N\/A<\/td>\n\t\t<td>N\/A<\/td>\n\t\t<td>Monthly subscription\npayment.<\/td>\n\t<\/tr>\n        <\/table>\n        <p>Difference between \"deferred monthly payment\" and \"monthly subscription\": <\/p>\n        <p><strong>Deferred monthly payment.<\/strong> The total amount of the course will be charged to your line of\ncredit and, depending on the number of months you have chosen, the corresponding amount\nwill be charged in the minimum payment.<\/p>\n        <p>According to the number of monthly payments you choose, an additional charge will be\napplied.<\/p>\n\t<ul>\n\t\t<li>3 months. 4.9%<\/li>\n\t\t<li>6 months. 7.9%<\/li>\n\t\t<li>9 months. 10.9%<\/li>\n\t\t<li>12 months. 13.9%<\/li>\n\t<\/ul>\n       <p><strong>Monthly subscription\npayment.<\/strong><\/p>\n<p>They are recurring payments that are processed according to\na preset schedule. It can be done by credit card, deposit or transfer.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        Refunds\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>Can I request a refund if I will not attend the course? In reservations we do not have refunds,\nthey can be applied to a next course. In case you cannot attend a course, your payment can\nbe considered for the next date or you can also transfer it to someone else.<\/p>\n        <p>When can I ask for a refund?<\/p>\n        <p>You can request a refund in the event that a double billing has occurred during the collection of\nthe course or, failing that, the payment system has made a collection greater than the actual\nvalue of the course. <\/p>\n    <\/div>\n<\/li>                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"tabs-item\">\r\n                                <div class=\"faq-accordion\">\r\n                                    <ul class=\"accordion\">\r\n                                        <li class=\"accordion-item\">\n    <a class=\"accordion-title active\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        Already signed up. Now what? \n    <\/a>\n\n    <div class=\"accordion-content show\">\n        <p>Once your payment is made, it is important that you complete your registration form, which we\nwill send you by email or WhatsApp (It is always important to check your spam folder). Later\nyou will receive the username and password to access the course.<br>\nAlthough your username and password have been created, access to the course will be\navailable at 00:00 on the defined start day of the course. <br>\nThe virtual classroom is hosted on the following website: <a href=\"https:\/\/moisesgoiz.moodlecloud.com\/\" target=\"_blank\">https:\/\/moisesgoiz.moodlecloud.com\/<\/a> <br>\nEnter with the username and password that we will provide you.\n<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        I am a student. I can't log in to the virtual classroom.\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>Your access will be available at 00:00 on the defined start day of the course, if you try to enter\nbefore that time or day, access will not be available.<br>\nIf it is already the day and time of the course and you cannot enter the virtual classroom, verify\nthat you are typing your username and password correctly. Sometimes a blank space or a\nfinger error are the cause.<br>\nIf it is already the day and time of the course and you have also verified that you are typing\nyour usernames and passwords correctly, contact us via email, letting us know your name and\nthe course you are enrolled in so that we can verify your access data and resolve your\nsituation.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        How long will I have access to my course?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p> Times vary according to each course. We recommend you review the syllabus of each course.\nAll have specified availability time.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        I did not take my course because (...), can I extend my\naccess time to the course?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>Due to the fact that the courses are announced in advance and on the agenda, we cannot\nextend the access time to the course, so we ask you to organize your time to be able to take\nadvantage of the content and access to the course during the defined time.\n\nIf you want to repeat the course or need more time to review the lessons please contact us via\nemail to info@moisesgoiz.com to let you know the option you can purchase.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        What do I do if I have a question about my course?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>The live sessions are designed to answer any questions you may have related to the recorded\nlessons and material.<\/p>\n<p>After the course, remember that you will have access to private Facebook groups in which\nboth your instructor and your classmates can advise you.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        When are the live sessions of my course?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>The session schedule is specified in the brochure of each course. The time is usually 12:00\np.m. (Mexico City time) for English speaking students. If you are in another part of the world,\ntake this information into account. In case there is any change in date\/time we will let you know\nin advance.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n         What if I can't attend the live session?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>One of the benefits of this modality is that you can study at your times and schedules. <br>\nIf you can't join the live session later you can check the recording of it.<\/p>\n    <\/div>\n<\/li>\n\n<li class=\"accordion-item\">\n    <a class=\"accordion-title\" href=\"javascript:void(0)\">\n        <i class='bx bx-chevron-down'><\/i>\n        How do I request technical support during my course?\n    <\/a>\n\n    <div class=\"accordion-content\">\n        <p>For technical support, contact us by email (<a href=\"mailto:info@moisesgoiz.com\" target=\"_blank\">info@moisesgoiz.com<\/a>) or <a href=\"https:\/\/wa.link\/moisesgoiz\" target=\"_blank\">WhatsApp<\/a> (<a href=\"tel:+52 228 235 5845\">+52 228 235 5845<\/a>) from Monday to Friday, from\n10:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 6:00 p.m. (Mexico City time)<\/p>\n    <\/div>\n<\/li>                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26ad783 elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"26ad783\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container 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Los estudiantes se unen a <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/online.moisesgoiz.com\/en\/wp-json\/wp\/v2\/pages\/327"}],"collection":[{"href":"https:\/\/online.moisesgoiz.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/online.moisesgoiz.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/online.moisesgoiz.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/online.moisesgoiz.com\/en\/wp-json\/wp\/v2\/comments?post=327"}],"version-history":[{"count":30,"href":"https:\/\/online.moisesgoiz.com\/en\/wp-json\/wp\/v2\/pages\/327\/revisions"}],"predecessor-version":[{"id":4851,"href":"https:\/\/online.moisesgoiz.com\/en\/wp-json\/wp\/v2\/pages\/327\/revisions\/4851"}],"wp:attachment":[{"href":"https:\/\/online.moisesgoiz.com\/en\/wp-json\/wp\/v2\/media?parent=327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}